Terms & Conditions

Deposits and Payments:

– To confirm a booking, a deposit of 50% per person is required. If the deposit is not credited, the reservation shall be given a “priority two” status. During Peak Seasons (Easter, Christmas, and New Year) deposit is non-refundable.

– Total balance must be fully credited into “Zenith Travel” accounts up to 61 days prior to departure.

– Conditions for High Occupancy Dates (HOD) apply.

 

Cancellations and penalties:

– 121 days prior to departure, spaces can be released without penalty.

– 120 – 61 days prior to departure, USD $500 per person shall be charged for any space released.

– 60 days prior to departure, reservations shall automatically be considered as firm; therefore, 100% of the total negotiated rate will be charged and withheld if the booking is cancelled.

Changes: Rather than cancelling services, we suggest rescheduling date, or changing the name in the same held departure, under the following conditions: Between 120 and 61 days prior to departure, a USD $150 penalty per person shall be charged. Between 60 and 31 days prior to departure, a 20% discount will apply for new reservations involving date change with the same names. Balance will be forfeited. Price adjustments apply depending on available date. Above conditions do not apply on HOD departures.

 

– Air tickets: shall be processed only when the requests are in firm and tickets will be issued only with full payment. Galapagos air tickets are issued 30 days prior to departure and are not refundable.